Refund Policy

Last updated: September 14, 2026

Thank you for shopping with Sanzix. This policy explains exactly when a return, replacement, or refund is available, how to request one, and how long each step takes. It applies to all purchases made on sanzix.com. Please read it before placing your order.

Summary

• We accept returns and issue refunds only in genuine cases: items that arrive damaged, defective, incorrect, or missing; orders lost in transit; and orders cancelled before they ship.
• All damage, defect, or error claims must be reported within 7 days of delivery.
• We do not accept returns or issue refunds for change of mind, incorrect selection, or dissatisfaction after use.

1. Damaged, defective, wrong, or missing items

If your order arrives damaged, defective, incorrect, or with items missing, we will make it right.

Claim window: you must contact us within 7 days of the delivery date shown in your carrier tracking. Claims received after 7 days cannot be accepted.

How to make a claim:

1. Email support@sanzix.com with your order number in the subject line.
2. Attach clear photos of the damaged or incorrect item(s) and, for shipping damage, the outer box and packing materials.
3. Tell us whether you prefer a replacement or a refund.

We review every claim and reply within 1–2 business days. Claims must be supported by photos; we may ask for additional photos or for the item to be returned before approving a claim.

What you will receive once your claim is approved:

• Replacement (our standard remedy): a new item shipped to you free of charge, typically within 2 business days of approval. If only part of a multi-pack or bulk order is affected, we replace the affected units and may add a courtesy partial refund or store credit for the inconvenience.
• Refund: if a replacement is not possible (item out of stock or discontinued) or you prefer a refund, we refund the full price of the affected item(s), plus any applicable shipping, to your original payment method.

Returning the item: in most cases photos are sufficient and you do not need to ship anything back. If we do require the item returned, we will email you a prepaid return shipping label — you never pay return shipping for a damage or error on our part. Please keep the item and all packaging until your claim is closed; claims cannot be approved if the item has been discarded.

2. Orders lost in transit or not delivered

If tracking shows no movement for 10 business days, or the package is marked delivered but has not arrived after 3 business days, email support@sanzix.com with your order number. We will open a trace with the carrier. If the package cannot be located, we will either reship your order free of charge or refund you in full — your choice.

3. Cancelling an order

You may cancel for a full refund at any time before your order ships. Email support@sanzix.com with your order number as soon as possible; most orders ship within 1–2 business days. Once an order has shipped it cannot be cancelled, but it remains covered by sections 1 and 2.

4. What is not eligible for return or refund

Our products are paper goods and packaging materials that cannot be resold once opened. We therefore do not accept returns or issue refunds for:

• Change of mind
• Ordering the wrong size, color, quantity, or product
• Items that have been opened, used, cut, or altered
• Dissatisfaction after use
• Minor cosmetic variation in color or finish that does not affect use
• Any claim reported more than 7 days after delivery

If you are unsure whether a product is right for your project, email us before ordering and we will help you choose.

5. How refunds are processed

• Approved refunds go to the original payment method only. We do not issue cash refunds or refunds to a different card or account.
• Refunds are issued within 2 business days of approval and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• You will receive an email confirmation when your refund is issued.
• Original shipping charges are refunded when the refund is due to our error or a shipping problem.

6. Questions

Contact us before or after your purchase — we are happy to help.

Sanzix Email: support@sanzix.com Phone: +1 410 202 2992 Address: 3709 Park Overlook Ct, Ellicott City, MD, United States Support hours: Monday–Friday, 9 AM – 5 PM Eastern

Nothing in this policy limits any rights you may have under applicable consumer protection laws.